Implementation and Evaluation of a Compassion Satisfaction Program for Healthcare Providers of Children with Medical Complexity
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Compassion fatigue, secondary traumatic stress, and burnout are forms of exhaustion that often take a toll on healthcare providers, evidenced by decreased performance, increased errors, absenteeism, depersonalization, increased employee turnover, decreased patient and staff satisfaction, poor coworker support, and substance abuse. These concepts are being discussed with increasing frequency, as they impact the attributes that compassion satisfaction has on the professional longevity of healthcare providers and their personal qualities of life and love. The purpose of the evidence-based quality improvement project was to evaluate the effectiveness of the implementation of a compassion satisfaction program in alleviating the risk of occurrence of compassion fatigue, secondary traumatic stress, and burnout. Fifty-five healthcare providers of children with medical complexity, in a pediatric long-term care unit and pediatric rehabilitation unit, participated in the pilot project. The study design for the project was a quasi-experimental design with a single group. The project piloted the implementation of a compassion satisfaction program, evaluated pre-and post-implementation rates of compassion satisfaction, burnout, and secondary traumatic stress, and resulted in favorable outcomes. The development and implementation of a formal compassion satisfaction program has the potential to provide support to healthcare providers, improve healthcare providers’ quality of life and satisfaction with their chosen profession, mitigate the toll that caring takes on personal and professional lives, and ultimately improve patient safety, staff retention, patient satisfaction, and overall job performance.
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Open Access (fully available)