Miki Lane interview
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Job aids are dead! Job Aids are dead! Long live performance aids! Now for all of you who have used or still use job aids, please don't burn this chapter. While the title may be provocative, I postulate that the term job aids has become genericised like the term Kleenex. Like Kleenex, job aids has become a term we use when describing any performance aid even if it has nothing to do with performance On the job. While job aids have focused on providing the worker with specific knowledge and skills to do the immediately required job task, performance aids are any one of a number of different interventions specifically designed to remove barriers to performance as well as to facilitate performance. So I suggest that we now call them performance aids to more accurately reflect the all-encompassing usage they now enjoy.