Enhancing a work rehabilitation program for injured United States Postal Service (USPS) workers
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The rehabilitation of injured United States Postal Service (USPS) workers is a critical issue, given the high incidence of work-related injuries that significantly impact the workers' health and efficiency of postal services. The capstone project addressed the need for an enhanced work rehabilitation program at Peak Performance Health Care, which aimed to facilitate improved return-to-work outcomes and work readiness of USPS employees. The purpose of the capstone project was to develop job-specific interventions and ensure that clinic staff are trained to support these efforts. A mixed-methods approach was used to evaluate the effectiveness of a standardized Return-To-Work (RTW) Checklist and revised work rehabilitation protocol. Quantitative outcomes measured included pain levels, confidence in work ability, lifting capacity, and work status. On average, results demonstrated a 32.36 percent reduction in pain, a 46 percent increase in confidence, and a 214.4 percent improvement in lifting capacity among participating patients. Quantitative feedback from patients and staff highlighted improvements in patient engagement, stratification, and team collaboration. Findings suggest that the integration of tailored, occupation-based interventions within a structured rehabilitation protocol can significantly enhance functional outcomes and work readiness among USPS workers.
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