Children's activities in health care waiting room environments : a phenomenological investigation
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The purpose of this study was two-fold: to develop an understanding of what children do in health care waiting room environments and to explore phenomenology as a design-research methodology. Data was collected through observations of children's activities in five waiting room settings. Observations revealed that children in health-care waiting room environments consistently exhibit certain desires: to manipulate and modify their environments, to experience enclosure and privacy in hiding places and to satisfy conflicting urges for exploration and novelty versus safety and familiarity. Interaction with people such as guardians and other children was also found to be important. From the data, a basic conceptual model was developed, and patterns were generated for designing more supportive waiting room environments for children. Merits and limitations of phenomenology as a design-research methodology are also discussed.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License.