Trauma, surgery, burn, wound (TSBW) clinic changing patient culture regarding appointment "no-shows"
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"By March 2016 TSBW clinic will decrease the number of patients not showing up to scheduled appointments by 10 percent ( percent Clinic No Show-Performance Portal) through implementing verbal and written education to all patients regarding the expectations of attending follow-up clinic appointments in addition to follow up letters to chronic no show patients and follow up phone calls to those that do not confirm via the automated phone call the prior week."
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