Now showing items 1-2 of 2
Salesforce control systems : an integrated approach
(University of Missouri--Columbia, 2007)
Salesforce management has strategic importance to a company's competitive advantage. However, to date, the direct effects of the salesforce control systems on sales personnel's key job outcomes are inconclusive and the ...
The effects of customer participation on service outcomes : a fit perspective
(University of Missouri--Columbia, 2010)
[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT REQUEST OF AUTHOR.] Previous research in customer participation argues that customer participation positively influences service quality and customer satisfaction. However, operations management...