Department of Finance (MU)The Department of Finance is a department within the Robert Trulaske, Sr. College of Business at the University of Missouri-Columbia.https://hdl.handle.net/10355/52452024-03-28T13:45:08Z2024-03-28T13:45:08ZChallenge stressors, hindrance stressors, and psychological strain : the role of appraisals and goal orientations /Moake, Timothy R.https://hdl.handle.net/10355/619792022-03-03T19:55:31Z2017-01-01T00:00:00ZChallenge stressors, hindrance stressors, and psychological strain : the role of appraisals and goal orientations /
Moake, Timothy R.
[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] The challenge-hindrance stressor framework suggests that most workers experience challenge stressors positively and hindrance stressors negatively. However, research has shown that both types of stressors are positively related to psychological strain, a negative outcome. Using the transactional theory of stress, I examined whether and how individuals' appraisals of challenge and hindrance stressors and their goal orientations influence the positive relationships between both types of stressors and psychological strain. I surveyed 278 full-time employees from various occupations twice over a two-week span. My findings revealed that despite challenge stressors' positive conceptualization, individuals appraise them negatively as constraints. Additionally, I found that constraint appraisals are one mechanism that influences the positive relationship between challenge stressors and psychological strain. Lastly, my results also indicated that individuals with a stronger learning goal orientation are more likely to appraise both types of stressors as opportunities and individuals with a stronger performance-avoid goal orientation are more likely to appraise both types of stressors as constraints.
2017-01-01T00:00:00ZComplex service offerings : a theoretical exposition and empirical investigationHampton, Stephen Andrewhttps://hdl.handle.net/10355/707042022-09-27T19:36:17Z2018-01-01T00:00:00ZComplex service offerings : a theoretical exposition and empirical investigation
Hampton, Stephen Andrew
It is generally acknowledged that not all services are alike, still little has been done to distinguish between service offerings of different varieties. While some service offerings are simple and others complex, how they differ is not yet understood. This dissertation addresses what distinguishes complex services from simpler services, why an inquiry into complex services is needed, and how a knowledge of complex services can inform research. In order to address these questions a new organizing framework for categorizing services is developed. This framework helps to make sense of service offering heterogeneity. A description of the service offering types belonging to the framework is presented to illustrate why inquiry into complex services is needed. In order to demonstrate how complex services may be used in empirical research, a model and hypotheses is built to test complex service contexts' potential as a new domain of fruitful research. This study found that customers' perceptions of role ambiguity are potentially negatively impacted by service complexity. This research also demonstrates that customers' perceptions of role ambiguity is affected both by the breadth and depth of participation by service coordinators, a role unique to complex service contexts.
2018-01-01T00:00:00ZDecoupling orientations from actions : an investigation of MNC subsidiary learning and innovation performanceZhu, Fengxiahttps://hdl.handle.net/10355/603992022-03-03T19:55:29Z2016-01-01T00:00:00ZDecoupling orientations from actions : an investigation of MNC subsidiary learning and innovation performance
Zhu, Fengxia
[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] Globalization has led to a universal learning race in which organizations strive to achieve or maintain a competitive advantage through learning and innovation. Extant literature in organizational learning and international marketing, however, is often confusing and/or ambiguous on the fundamental conceptualization of different types of learning, and on the relationships between different types of learning and subsequent innovation performance. This study proposes a contingency model to examine how external market conditions and internal organizational conditions influence the learning pathways taken by subsidiaries of multinational companies (MNCs) and, in turn, how those choices affect innovation performance. Drawing on organizational learning and international marketing literatures, this study (1) explicitly distinguishes between a subsidiary's learning orientations (i.e., the exploration and exploitation orientations) and actual manifested learning actions (i.e., the exploration and exploitation activities); (2) unpacks the internal organizational conditions under which the relationships between exploration / exploitation orientations and exploration / exploitation actions become stronger or weaker; and (3) identifies the external market conditions under which exploration / exploitation actions become more effective in contributing to subsidiary innovation performance. The proposed model was empirically tested with survey data collected from 212 executive managers of subsidiaries operating in China, an emerging market with high strategic importance to foreign direct investment and offering rich opportunity for organizational learning and innovation. The results indicated that subsidiary autonomy and interdependence amplifies the impact of exploitation orientation on exploitation actions, while subsidiary internal competition amplifies the impact of exploration orientation on exploration actions. The research findings also suggested that subsidiary exploration actions are more effective on innovation performance under unique and dynamic market conditions. This study contributes to a greater clarity and better understanding of how MNC subsidiaries may effectively pursue different types of learning, under different market and internal organizational conditions, to improve innovation performance. The findings also have implications for company managers' critical resource allocation as they attempt to maximize benefits from their exploitation and exploration activities.
2016-01-01T00:00:00ZThe effects of exercise on organizational and personal outcomes : a work-home resources perspectivePatel, Amanda S.https://hdl.handle.net/10355/699722022-09-27T15:50:53Z2019-01-01T00:00:00ZThe effects of exercise on organizational and personal outcomes : a work-home resources perspective
Patel, Amanda S.
In the organizational sciences, daily exercise research has largely centered on how exercise replenishes resources depleted by work and thus facilitates recovery during off-work time. However, we know little about whether exercise generates resources that influence individuals at work and subsequently at home, and under what conditions. I theorized that daily exercise results in resource accumulation that leads to more organizational citizenship behaviors, higher job satisfaction, and better job performance. Subsequently, I theorized better work outcomes are associated with a sense of accomplishment that leads to more sharing behaviors at home. I also theorized that the resource accumulation from exercise may depend on contextual characteristics of the exercise (i.e., time of day and accompanied) and individual differences (i.e., autonomous motivation and physical fitness). To test the theorized model, 102 respondents from two different organizations answered three surveys a day for 10 work days. Multi-level modeling was used to test the hypotheses. Results indicated that exercise was associated with greater OCBs, job satisfaction, and job performance via the resources of positive affect, mental focus, and energy. However, the gain in positive affect was strongest for employees who were less fit. OCBs, job satisfaction, and job performance were associated with feelings of accomplishment. The findings illustrate the importance of daily exercise for generating resources useful for outcomes at work. I hope to offer insight into the importance of an expanded view of the role of daily exercise for employees.
2019-01-01T00:00:00Z