Implementing a Chronic Care Case Management Program at MedZou Community Health Clinic
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MedZou Community Health Clinic, the University of Missouri’s student-coordinated free clinic, has served over 900 uninsured patients since opening in October 2008. The clinic functions as the provider of primary care for most patients. Many MedZou patients, some of whom are non- English speakers, have multiple chronic conditions and frequently require assistance for acute exacerbations of these chronic conditions. Unfortunately, the nature of MedZou’s rotating volunteer schedule limits continuity of care for these patients. Additionally, clinic visits for non-English speaking patients are lengthy with the use of interpreter services. These issues highlighted the need for a case management program to improve continuity of care for MedZou patients with chronic medical conditions. This project aimed to (1) Identify MedZou patients who would benefit from enrollment in a case management program and (2) Implement a program to improve continuity of care for MedZou’s most medically and socially complicated patients in order to achieve the best health outcomes possible.