Shared more. Cited more. Safe forever.
    • advanced search
    • submit works
    • about
    • help
    • contact us
    • login
    View Item 
    •   MOspace Home
    • University of Missouri-Columbia
    • Graduate School - MU Theses and Dissertations (MU)
    • Theses and Dissertations (MU)
    • Theses (MU)
    • 2006 Theses (MU)
    • 2006 MU theses - Freely available online
    • View Item
    •   MOspace Home
    • University of Missouri-Columbia
    • Graduate School - MU Theses and Dissertations (MU)
    • Theses and Dissertations (MU)
    • Theses (MU)
    • 2006 Theses (MU)
    • 2006 MU theses - Freely available online
    • View Item
    JavaScript is disabled for your browser. Some features of this site may not work without it.
    advanced searchsubmit worksabouthelpcontact us

    Browse

    All of MOspaceCommunities & CollectionsDate IssuedAuthor/ContributorTitleIdentifierThesis DepartmentThesis AdvisorThesis SemesterThis CollectionDate IssuedAuthor/ContributorTitleIdentifierThesis DepartmentThesis AdvisorThesis Semester

    Statistics

    Most Popular ItemsStatistics by CountryMost Popular AuthorsStatistics by Referrer

    Passenger satisfaction of interpretive programs: evaluation of the National Park Service and Amtrak partnership

    Dong, Xiaodan
    View/Open
    [PDF] public.pdf (1.791Kb)
    [PDF] short.pdf (7.060Kb)
    [PDF] research.pdf (1.153Mb)
    Date
    2006
    Format
    Thesis
    Metadata
    [+] Show full item record
    Abstract
    The Trails & Rails program is an innovative partnership between the National Park Service and Amtrak. It allows train passengers the opportunity to attend educational programs focused on the natural and cultural heritage along selected routes. In 2005, over 400,000 passengers attended in the Trails & Rails programs. Other than anecdotal evidence, little information existed on passenger satisfaction. This pilot study measured satisfaction of the Trails & Rails program by surveying rail passengers on two trains in the mid-west region, using the Expectancy- Disconfirmation theory. Independent samples t-test were employed in the study. Results revealed that passengers were satisfied with the Trails & Rails program, including measures of interpreter characteristics, message quality, and program benefits. The findings provided useful implications for the program development and marketing strategy.
    URI
    https://hdl.handle.net/10355/4518
    https://doi.org/10.32469/10355/4518
    Degree
    M.S.
    Thesis Department
    Parks, recreation and tourism (MU)
    Collections
    • 2006 MU theses - Freely available online
    • Parks, Recreation and Tourism electronic theses and dissertations (MU)

    Send Feedback
    hosted by University of Missouri Library Systems
     

     


    Send Feedback
    hosted by University of Missouri Library Systems