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dc.contributor.advisorMorgan, Mark T. (Mark Thomas), 1963-eng
dc.contributor.authorDong, Xiaodaneng
dc.contributor.otherUnited States. National Park Serviceeng
dc.contributor.otherAmtrakeng
dc.date.issued2006eng
dc.date.submitted2006 Falleng
dc.descriptionThe entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file.eng
dc.descriptionTitle from title screen of research.pdf file (viewed on August 22, 2007)eng
dc.descriptionIncludes bibliographical references.eng
dc.descriptionThesis (M.S.) University of Missouri-Columbia 2006.eng
dc.descriptionDissertations, Academic -- University of Missouri--Columbia -- Parks, recreation and tourism.eng
dc.description.abstractThe Trails & Rails program is an innovative partnership between the National Park Service and Amtrak. It allows train passengers the opportunity to attend educational programs focused on the natural and cultural heritage along selected routes. In 2005, over 400,000 passengers attended in the Trails & Rails programs. Other than anecdotal evidence, little information existed on passenger satisfaction. This pilot study measured satisfaction of the Trails & Rails program by surveying rail passengers on two trains in the mid-west region, using the Expectancy- Disconfirmation theory. Independent samples t-test were employed in the study. Results revealed that passengers were satisfied with the Trails & Rails program, including measures of interpreter characteristics, message quality, and program benefits. The findings provided useful implications for the program development and marketing strategy.eng
dc.identifier.merlinb59443741eng
dc.identifier.oclc166267744eng
dc.identifier.urihttps://hdl.handle.net/10355/4518
dc.identifier.urihttps://doi.org/10.32469/10355/4518eng
dc.languageEnglisheng
dc.publisherUniversity of Missouri--Columbiaeng
dc.relation.ispartofcollectionUniversity of Missouri--Columbia. Graduate School. Theses and Dissertationseng
dc.subject.lcshTrails & Rails Programeng
dc.subject.lcshRailroadseng
dc.subject.lcshConsumer satisfactioneng
dc.subject.lcshRecreational surveyseng
dc.titlePassenger satisfaction of interpretive programs: evaluation of the National Park Service and Amtrak partnershipeng
dc.typeThesiseng
thesis.degree.disciplineParks, recreation and tourism (MU)eng
thesis.degree.grantorUniversity of Missouri--Columbiaeng
thesis.degree.levelMasterseng
thesis.degree.nameM.S.eng


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