Passive representation and the client-bureaucrat relationship: communication and demand inducement in the patient-provider relationship

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Passive representation and the client-bureaucrat relationship: communication and demand inducement in the patient-provider relationship

Please use this identifier to cite or link to this item: http://hdl.handle.net/10355/4983

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dc.contributor.advisor Keiser, Lael R. en
dc.contributor.author Herman, Jeff A. en_US
dc.coverage.spatial United States
dc.date.accessioned 2010-01-12T19:07:43Z
dc.date.available 2010-01-12T19:07:43Z
dc.date.issued 2007 en_US
dc.date.submitted 2007 Summer en
dc.identifier.other HermanJ-072507-T8228 en_US
dc.identifier.uri http://hdl.handle.net/10355/4983
dc.description The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. en_US
dc.description Title from title screen of research.pdf file (viewed on January 4, 2008) en_US
dc.description Includes bibliographical references. en_US
dc.description Thesis (M.A.) University of Missouri-Columbia 2007. en_US
dc.description Dissertations, Academic -- University of Missouri--Columbia -- Political science. en_US
dc.description.abstract The ways that passive representation could produce substantive benefits for the clients of a bureaucracy irrespective of active representation are an understudied aspect of the theory of representative bureaucracy. Further, the use of data that exist at the aggregate-level has precluded researchers from being able to identify the source of benefits that they aim to identify. Two possible ways that passive representation could produce benefits are better communication between the client and the bureaucrat and demand inducement, the latter of which increases the likelihood that clients will utilize the services that the bureaucracy or the bureaucrat provides. This study empirically examines these two sources of benefits using client-level data of the patient-provider relationship. It is found that passive representation can result in better communication and can induce demand, but under certain conditions. Past discrimination, the client's personal need for services, and institutional structure influence whether or not passive representation has an impact on the client-bureaucrat relationship. en_US
dc.language.iso en_US en_US
dc.publisher University of Missouri--Columbia en_US
dc.relation.ispartof 2007 Freely available theses (MU) en_US
dc.subject.lcsh Communication policy en_US
dc.subject.lcsh Bureaucracy en_US
dc.subject.lcsh Representative government and representation en_US
dc.title Passive representation and the client-bureaucrat relationship: communication and demand inducement in the patient-provider relationship en_US
dc.type Thesis en_US
thesis.degree.discipline Political science en_US
thesis.degree.grantor University of Missouri--Columbia en_US
thesis.degree.name M.A. en_US
thesis.degree.level Masters en_US
dc.identifier.merlin .b61733015 en_US
dc.identifier.oclc 187316516 en_US
dc.relation.ispartofcommunity University of Missouri-Columbia. Graduate School. Theses and Dissertations. Theses. 2007 Theses


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