A Violence Prevention and Preparedness Educational Intervention in Primary Care Clinics
Abstract
Violent acts of patients and/or visitors in the healthcare setting are an increasing problem that
threatens the physical safety and psychological well-being of primary care office staff members
and providers, as well as the levels of satisfaction, burnout, and turnover. The purpose of this
pilot, quasi-experimental study was to determine if the evidence based educational intervention
increased staff perception of workplace satisfaction, workplace safety, and knowledge of roles
and responsibility in violent situations at a Federally Qualified Health Center (FQHC) with two
locations in rural Missouri. The population for the study was a convenience sample of
approximately 20 healthcare providers, including NPs, RNs, LPNs, MAs, and other direct patient
contact staff. The outcomes measured were de-escalation knowledge level, perception of safety
level, and workplace satisfaction level. The intervention did not statistically impact knowledge
level or perception of safety level. Workplace satisfaction did improve statistically after the
intervention. The time constraint of one hour was the greatest limitation to this study. Further
research on this topic is recommended.
Degree
D.N.P.
Thesis Department
Rights
Open Access (fully available)
Copyright retained by author