A Violence Prevention and Preparedness Educational Intervention in Primary Care Clinics
Violent acts of patients and/or visitors in the healthcare setting are an increasing problem that threatens the physical safety and psychological well-being of primary care office staff members and providers, as well as the levels of satisfaction, burnout, and turnover. The purpose of this pilot, quasi-experimental study was to determine if the evidence based educational intervention increased staff perception of workplace satisfaction, workplace safety, and knowledge of roles and responsibility in violent situations at a Federally Qualified Health Center (FQHC) with two locations in rural Missouri. The population for the study was a convenience sample of approximately 20 healthcare providers, including NPs, RNs, LPNs, MAs, and other direct patient contact staff. The outcomes measured were de-escalation knowledge level, perception of safety level, and workplace satisfaction level. The intervention did not statistically impact knowledge level or perception of safety level. Workplace satisfaction did improve statistically after the intervention. The time constraint of one hour was the greatest limitation to this study. Further research on this topic is recommended.
Open Access (fully available)
Copyright retained by author