Browsing 2017 MU theses - Freely available online by Thesis Advisor "Cho, Yoon Seonghee"
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The effect of front desk employees' characteriestics on the first impression of customers and customers' satisfaction
(University of Missouri--Columbia, 2017)Front desk employees are the face as well as one of the most important departments of a hotel, and their performance is central to customers' first impressions of the hotel. Moreover, customers' first impressions will ...