Service Order Handling
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Current service order handling systems in telecommunications industry have problems such as user-unfriendliness, long service waiting time, uneasy customization of services, limited capability of in-house services, and inefficient human resources allocation. Consequently, the current solutions for the ordering process cannot be used to meet the business needs of service providers. To solve this problem, a generic service order handling model is suggested. Based on the TINA-C information modeling and computation modeling concepts, service order handling information object types and interfaces were defined. The three ordering interfaces studied in this model are: service negotiation, service ordering and order tracking for the main service provider and subcontracted service provider. To support the transfer of ordering information, the Store-and-Forward Paradigm is proposed. This Store-and-Forward paradigm is based on the use of e-mail (e.g., X.400) to transport non-realtime information.