dc.contributor.advisor | Hwang, Johye | eng |
dc.contributor.author | Seo, Soobin | eng |
dc.date.issued | 2009 | eng |
dc.date.submitted | 2009 Summer | eng |
dc.description | Title from PDF of title page (University of Missouri--Columbia, viewed on Feb 18, 2010). | eng |
dc.description | The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. | eng |
dc.description | Thesis advisor: Dr. Johye Hwang. | eng |
dc.description | M.S. University of Missouri--Columbia 2009. | eng |
dc.description.abstract | [ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT REQUEST OF AUTHOR.] Due to the huge impact of food safety events on hospitality industry, needs for planning effective restaurant post-food crisis strategies have been increased. This study attempted to adopt Protection Motivation Theory (PMT) in designing post-food crisis marketing strategies in order to minimize revenue loss and to maintain customer loyalty. A risk-benefit appraisal, one method of PMT, is used to design two different marketing strategies: benefit-enhancing strategy (price down promotion) and risk-reducing strategy (safe beef campaign). The impacts of those strategies on consumers' intention to visit restaurants are examined using a scenario-based survey. Results revealed that while the benefit-enhancing strategy failed to prevent consumers' intention from being reduced significantly, the risk-reducing strategy succeeded in maintaining the consumers' previous intention even after the outbreak of food safety event. However, young consumers react favorably to quick-service restaurants' benefit-enhancing strategies. This study can provide both academic and practical implications. | eng |
dc.description.bibref | Includes bibliographical references. | eng |
dc.format.extent | viii, 113 pages | eng |
dc.identifier.oclc | 551765177 | eng |
dc.identifier.uri | https://doi.org/10.32469/10355/6601 | eng |
dc.identifier.uri | https://hdl.handle.net/10355/6601 | |
dc.language | English | eng |
dc.publisher | University of Missouri--Columbia | eng |
dc.relation.ispartofcommunity | University of Missouri--Columbia. Graduate School. Theses and Dissertations | eng |
dc.rights | Access is limited to the campus of the University of Missouri--Columbia. | eng |
dc.subject.lcsh | Food -- Marketing -- Public opinion | eng |
dc.subject.lcsh | Food supply -- Forecasting -- Public opinion | eng |
dc.subject.lcsh | Food -- Safety measures -- Public opinion | eng |
dc.title | Consumer reactions to restaurants' post-food crisis marketing strategies : a risk-benefit appraisal approach | eng |
dc.type | Thesis | eng |
thesis.degree.discipline | Food science (MU) | eng |
thesis.degree.grantor | University of Missouri--Columbia | eng |
thesis.degree.level | Masters | eng |
thesis.degree.name | M.S. | eng |