Judy Hale interview
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Hosts John Wedman and Elliott McClelland interview Dr. Judy Hale, from Hale Associates, on the topic of her chapter, outsourcing. Outsourcing is a strategy for optimizing resources. This chapter discusses the pros and cons of using external resources (outsourcing) compared to developing internal capability. Outsourcing should force organizations to debate the issues related to investing in internal capability versus buying external capability. Outsourcing can be a quick fix to short term resource capacity demands; however, making it a long term strategy requires weighting the risks of relying on external specialists. The risks of specific note are loss of intelligence about ones own products, processes, andcustomers. Also, outsourcing requires skills in vendor management.