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dc.contributor.advisorRavert, Russell D. (Russell Douglas)eng
dc.contributor.authorMalkin, Kendalleng
dc.date.issued2018eng
dc.date.submitted2018 Falleng
dc.description.abstractCommunication in the healthcare setting can be complicated due to various reasons such as language barriers or complex medical terminology, yet effective communication is necessary for overall care and safety of an individual's well-being. There is an abundant amount of research about communication barriers by a variety of healthcare professionals, but there is limited research by child life specialists. This research study explores the perspective of communication barriers by certified child life specialists (CCLS) in the United States using the frameworks of transactional model of communication and critical incident technique. A total of 129 child life specialists completed an online survey identifying common communication barriers when interacting with patients and families. Nine participants from the survey responses were invited and completed follow-up interview sessions, further examining specific barriers encountered and the ways CCLS worked to address them. Findings were compared with previous research on healthcare communication barriers encountered by hospitalists and other multidisciplinary team members. The results will be useful for child life specialists working to increase patient satisfaction and promote family-centered care.eng
dc.description.bibrefIncludes bibliographical references.eng
dc.format.extentiv, 39 pages : illustrationeng
dc.identifier.urihttps://hdl.handle.net/10355/70745
dc.languageEnglisheng
dc.publisherUniversity of Missouri--Columbiaeng
dc.relation.ispartofcommunityUniversity of Missouri--Columbia. Graduate School. Theses and Dissertationseng
dc.rightsOpenAccess.eng
dc.rights.licenseThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License.
dc.titleHealthcare communication barriers encountered by child life specialistseng
dc.typeThesiseng
thesis.degree.disciplineHuman development and family studies (MU)eng
thesis.degree.grantorUniversity of Missouri--Columbiaeng
thesis.degree.levelMasterseng
thesis.degree.nameM.S.eng


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