Teaching Nurses Cognitive Rehearsal Training to Confront Bullying and Lateral Violence
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With a well-documented nursing shortage, nurse retention issues, and higher patient acuities, empowered, confident, and resilient nurses are paramount for the nursing profession's future perseverance. Nurses need educational tools that encourage empowerment and confidence to confront the incivility rife within the profession. The purpose of this quasi-experimental pre-post intervention was to determine if cognitive rehearsal training during hospital orientation empower and improve the confidence of nurses to confront lateral violence and bullying. Thirty-four new hire nurses at a 376-bed hospital in the Southeastern United States completed a cognitive rehearsal educational intervention learning communication technique to confront bullying and lateral violence in nursing. Measurement tools were The Negative Acts Questionnaire-Revised, the Clark Workplace Incivility Index, and an investigator-developed questionnaire on demographics, empowerment, and confidence. Findings were statistically significant from pre-intervention to post-intervention and demonstrated that nurses felt empowered and confident to confront bullies after the training. Empowered and confident nurses lead to improved nurse turnover rates, increased patient safety, and higher job satisfaction.
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