Community Perspectives of Police Changes During the COVID-19 Pandemic in Sarajevo, Bosnia and Herzegovina
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Abstract
The COVID-19 pandemic, which began in March 2020, forced police to adapt to a rapidly changing environment, including new police, tasks, and different work tactics. Based on surveys of community members, this study explores the public perceptions about the nature and extent of police organizational and operational changes in Sarajevo, BiH. This study looked at how procedural justice and trust affect citizens’ levels of compliance and obedience with police orders. This was accomplished using survey data administered to citizens (n=157) in Sarajevo, BiH. The survey contained questions across nine domains: operational changes, complaints and internal investigations, reactive policing strategies (i.e., calls for service, taking people into custody, and traffic enforcement), changes in COVID-19 policing strategies, and changes in proactive policing strategies. Procedural justice, with trust as a mediator, had significance for both the compliance and obedience measures (directly and indirectly). However, trust as its own measure was only significant for compliance. Trust, procedural justice, and being female were all significant for obedience. Community members who have had more procedurally just encounters with the police are more likely to comply and obey police orders. Citizens who perceive police as being more trustworthy were more likely to obey, but not comply with police orders.
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Introduction -- Review of literature -- Methodology -- Results -- Discussion
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M.S. (Master of Science)