dc.contributor.advisor | Chang, Cheng-Hsiung Alec, 1945- | eng |
dc.contributor.author | Cruz Galve, Marco | eng |
dc.date.issued | 2009 | eng |
dc.date.submitted | 2009 Summer | eng |
dc.description | Title from PDF of title page (University of Missouri--Columbia, viewed on September 21, 2010). | eng |
dc.description | The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file. | eng |
dc.description | Thesis advisor: Dr. C. Alec Chang. | eng |
dc.description | M.S. University of Missouri--Columbia 2009. | eng |
dc.description.abstract | Organizations rely on their IT infrastructure to perform on a daily basis, and a constant debate on whether the IT tools used are the appropriate ones to achieve their strategic planning objectives is always present. Many IT tools are modified or purchased to encourage knowledge flow within the organization, but there are no established frameworks to help organizations link their business priorities and IT infrastructure. This research presents a systematic framework for knowledge management through IT structured according to the Baldrige Performance Criteria; which gives the framework the capacity to be implemented in any organization. A survey instrument measuring importance and user satisfaction of IT is used to analyze the impact of IT tools in an organization through the Opportunity Algorithm (OA) and Analytical Hierarchy Process (AHP). Quality Function Deployment (QFD) is finally used along with a Knowledge Management System (KMS) flowchart based on current literature to provide a guideline for organizations to define their current knowledge domains and identify issues preventing knowledge flow. The implementation of this framework at the Missouri Small Business Development Center helped management deciding what IT tools are more important based on their organizational needs. It also helped in identifying factors of each IT tool that provide the biggest opportunity for improvement, and increased collaboration for knowledge management across the company. | eng |
dc.description.bibref | Includes bibliographical references. | eng |
dc.format.extent | 11, 98 pages | eng |
dc.identifier.oclc | 697887829 | eng |
dc.identifier.uri | https://doi.org/10.32469/10355/9743 | eng |
dc.identifier.uri | https://hdl.handle.net/10355/9743 | |
dc.language | English | eng |
dc.publisher | University of Missouri--Columbia | eng |
dc.relation.ispartofcommunity | University of Missouri-Columbia. Graduate School. Theses and Dissertations. Theses. 2009 Theses | eng |
dc.rights | OpenAccess. | eng |
dc.rights.license | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License. | |
dc.subject.lcsh | Knowledge management | eng |
dc.subject.lcsh | Information technology | eng |
dc.title | A systematic framework to improve knowledge management through information technology | eng |
dc.type | Thesis | eng |
thesis.degree.discipline | Industrial and manufacturing systems engineering (MU) | eng |
thesis.degree.grantor | University of Missouri--Columbia | eng |
thesis.degree.level | Masters | eng |
thesis.degree.name | M.S. | eng |