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dc.contributor.advisorChang, Cheng-Hsiung Alec, 1945-eng
dc.contributor.authorCruz Galve, Marcoeng
dc.date.issued2009eng
dc.date.submitted2009 Summereng
dc.descriptionTitle from PDF of title page (University of Missouri--Columbia, viewed on September 21, 2010).eng
dc.descriptionThe entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract appears in the public.pdf file.eng
dc.descriptionThesis advisor: Dr. C. Alec Chang.eng
dc.descriptionM.S. University of Missouri--Columbia 2009.eng
dc.description.abstractOrganizations rely on their IT infrastructure to perform on a daily basis, and a constant debate on whether the IT tools used are the appropriate ones to achieve their strategic planning objectives is always present. Many IT tools are modified or purchased to encourage knowledge flow within the organization, but there are no established frameworks to help organizations link their business priorities and IT infrastructure. This research presents a systematic framework for knowledge management through IT structured according to the Baldrige Performance Criteria; which gives the framework the capacity to be implemented in any organization. A survey instrument measuring importance and user satisfaction of IT is used to analyze the impact of IT tools in an organization through the Opportunity Algorithm (OA) and Analytical Hierarchy Process (AHP). Quality Function Deployment (QFD) is finally used along with a Knowledge Management System (KMS) flowchart based on current literature to provide a guideline for organizations to define their current knowledge domains and identify issues preventing knowledge flow. The implementation of this framework at the Missouri Small Business Development Center helped management deciding what IT tools are more important based on their organizational needs. It also helped in identifying factors of each IT tool that provide the biggest opportunity for improvement, and increased collaboration for knowledge management across the company.eng
dc.description.bibrefIncludes bibliographical references.eng
dc.format.extent11, 98 pageseng
dc.identifier.oclc697887829eng
dc.identifier.urihttps://doi.org/10.32469/10355/9743eng
dc.identifier.urihttps://hdl.handle.net/10355/9743
dc.languageEnglisheng
dc.publisherUniversity of Missouri--Columbiaeng
dc.relation.ispartofcommunityUniversity of Missouri-Columbia. Graduate School. Theses and Dissertations. Theses. 2009 Theseseng
dc.rightsOpenAccess.eng
dc.rights.licenseThis work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License.
dc.subject.lcshKnowledge managementeng
dc.subject.lcshInformation technologyeng
dc.titleA systematic framework to improve knowledge management through information technologyeng
dc.typeThesiseng
thesis.degree.disciplineIndustrial and manufacturing systems engineering (MU)eng
thesis.degree.grantorUniversity of Missouri--Columbiaeng
thesis.degree.levelMasterseng
thesis.degree.nameM.S.eng


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