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Overcoming the negative effects of astroturfing attacks on crisis outcomes with strategic communication strategies
(University of Missouri--Columbia, 2020)
support the use of pre-crisis communication. In order to explore this realm of both risk and crisis communication, this dissertation dovetailed concepts from both disciplines to examine the unique paracrisis of astroturfing. Providing a more holistic...
From saving face to saving lies : prioritizing the public in public relations
(University of Missouri--Columbia, 2021)
Traditional crisis communication literature emphasizes how organizations can use communication to preserve their image after a negative event. From image restoration theory to the situational crisis communication theory, ...