Browsing Division of Food Systems and Bioengineering (MU) by Identifier "b107762626"
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Modeling the restaurant service-recovery process : the effects of relationship quality and customer characteristics on recovery efforts
(University of Missouri--Columbia, 2014)[ACCESS RESTRICTED TO THE UNIVERSITY OF MISSOURI AT AUTHOR'S REQUEST.] This study aims to investigate restaurant customers' attitudinal and behavioral responses, with a focus on relationship quality and customer characteristics ...