Provider follow-up calls : a brief intervention to improve patient satisfaction scores
Abstract
"Background: Patient-centered care is the future of hospital services. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the first of its kind, national, publicly available standardized survey. Although the overall score has been improving over the years, the aspect of physician-patient communication still lags far behind. We conducted a pilot study to evaluate a new method to improve communication. We assessed the changes in perception of patients if their provider initiated the post-discharge follow-up. ... Discussion: Improved communication outcomes require increased physician effort along with the efforts of the other staff and hospital resources. Patients' perception of physician communication can be enhanced by a post-discharge phone call from the provider."
Part of
Citation
Am J Hosp Med 2018 Oct;2(4):2018.022 https://doi.org/10.24150/ajhm/2018.022
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OpenAccess.
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License.